![]() I'm glad something got sorted out anyway, but IMHO using the BBB is the long way around to satisfaction. ![]() I'd guess "Nancy" would be Nancy Fu Magee, Evernote's 'Product Manager of Commerce' or otherwise the boss of billing. And Evernote's administration have an attitude. It is extremely useful, but only insofar as it is reliable, and it is not reliable. No, Evernote is not up to business use, or dedicated personal use either. I am looking into alternatives to Evernote, People. But a post by someone named "Nancy" in response to the complaints last November, scolded us for complaining about a problem that is usually OUR faults. ![]() Incidentally, when they finally did check into it, Evernote admitted the problem was on their end. Evernote does not belong to the Better Business Bureau, but they've got too much riding on their PR to not care. ![]() If people complained when they run into this problem AND THERE IS NO PHONE SUPPORT, that rating would slip. You know, when I complained, Evernote had an A+ rating with the Better Business Bureau, and five complaints, all resolved. Seriously, I resolved this one by complaining to the Better Business Bureau, and that's when Evernote customer support suddenly managed to "find" my ticket that was escalated to billing and then nada. ![]() You know, I just posted to the wrong post, and I was trying to figure out how, not only did I make virtually the same post almost exactly a year ago, but I'm responding to a current post that is not there. ![]()
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